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QNAP NAS Recovery
We recover your data professionally and are very experienced with QNAP NAS systems.
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QNAP NAS Recovery

Do you need a data recovery of your QNAP NAS system? Attingo Data Rescue offers more than 22 years of experience with the recovery of storage arrays. The recovery is performed solely on our in-house cleanroom laboratories by our specially trained technicians and engineers. Continuous research, development and expert knowledge are the foundation for Attingo in order to recover QNAP NAS arrays and any kind of RAID systems.

Attingo - Your specialist for QNAP NAS data recovery

  • QNAP Enterprise ZFS NAS (ES series)
  • QNAP Enterprise SAS-NAS (TES and TVS series)
  • QNAP Enterprise NAS (TS series)
  • QNAP KMU series (TS ans TVS series)
  • QNAP SoHo series (TS series)
  • QNAP expansion units (EJ, REXP, UX and TTX series)
  • All RAID Level (RAID 0, RAID 1, RAID 5, RAID 6 and other RAID Level)
  • All hard drive manufacturers)
  • Recovery of documents, pictures and videos (file-storage) of your QNAP NAS
  • Recovery of virtual machines (VMware, Hyper-V and other manufacturers)
  • Data recovery of single LUNs or iSCSI-Targets
  • Recovery of databases


Good news: In more than 98 % of all cases, Attingo can recover the data of failed NAS systems.

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Dipl. Ing. Nicolas Ehrschwendner
CEO
+43-1-2360101
+49-40-5488756-0
+31 252 621625
info@attingo.com Live-Chat Online request
24h-Service 98% rescue success
staatliche Auszeichnung Austria A iso 9001 siegel grau https://www.allianz-fuer-cybersicherheit.de

QNAP NAS Recovery - We help you after data loss

  • We provide multiple diagnosis options depending on the urgency of your data rescue case
  • After the diagnosis is completed you receive a fixed price offer
  • No hidden costs - Expenses are only incurred if the recovery was successful!
  • The recovery of QNAP NAS arrays will be done by experienced and specially trained engineers
  • Fast reaction times - in urgent cases, we offer a 24x7 service
  • Special recovery-tools and individually developed equipment to read-out and recover storage data
  • More than 14.500 spare parts in Vienna, Hamburg and Amsterdam

Contact us - order your diagnosis today.

 

Reasons for NAS hard drive failures

There is a variety of reasons for failed hard drives in QNAP NAS systems:

Wear and tear of the hard drive

Generally speaking, NAS systems operate non-stop, even though the contained hard drives are often not optimized for long term usage. Frequent write- and read-operations can cause normal wear and tear to occur much sooner than expected and lead to a failure of one or more hard drives. Wear and tear is one of the most common reasons for failure or defects of physical or electronic hard drives components.

Incorrect handling

Sometimes QNAP NAS can already suffer damages on their route of transport caused by incorrect handling or physical influences (drop, shock, heavy vibrations). These can negatively influence the life span of the integrated hard drives and can lead to mechanical defects (write-/read-heads, surface damages).

Electronic damages caused by over-voltage

If a QNAP NAS is non-stop operating, this also means that it needs a continuous power supply. In case of a storm or lightning, over-voltage based damages on the NAS itself or the hard drives can occur. Another scenario are wrong or defective power supplies, that can cause over-voltage.

Thermal factors

QNAP NAS can overheat very quickly, if not properly cooled. Hard drives are very prone to damages caused by temperature fluctuations (material expansion, change of the height of the air cushion). This can result in grave mechanical defects.

Other causes for data loss of QNAP NAS

Lost data after a firmware update

QNAP provides the latest firmware updates for their NAS servers. The administrator gets notified via the web interface that a new firmware version for his QNAP NAS is available. In some cases, the firmware update can lead to a loss of data.

Deleted RAID configuration of the QNAP NAS

When configuring a new RAID set-up (e. g. RAID 0 to RAID 1), the previous configuration of the NAS will be deleted, the hard drives formatted and a new volume and file system created. Thereby all shares or files will be deleted. Additionally, if new data is being saved onto the NAS, the previous raw data gets gradually overwritten.

Thin Provisioning

QNAP NAS RAID-systems don't use the standardized Linux thin provisioning, but a proprietary adapted thin provisioning from QNAP. Attingo has developed special procedures to recover data.

Possible Error messages from QNAP NAS systems

    • VMFS: Warning: Lun ID mismatch
    • Unable to find file "filename".vmdk
    • "file system corrupt"
    • mount: unknown file system type
    • mount: wrong fs type, bad option, bad superblock on /dev/loop0, missing codepage or helper program, or other error
    • WARNING: Unrecognised segment type tier-thin-poolError: [RAID5 Disk Volume: Drive 1 2 3 4] Examination failed.
    • Error: [RAID6 Disk Volume] RAID Recovery failed.
    • Information: [RAID0 Disk Volume] Drive added into the volume.
    • Information: [RAID1 Disk Volume] Start examination.
    • Information: [RAID5 Disk Volume] Start rebuilding.
    • Information: [RAID6 Disk Volume] Start re-syncing.
    • Warning: [RAID10 Disk Volume: Drive 1 2 3 4 5 6 7 8] RAID device in degraded mode.
    • Warning: [RAID Disk Volume] The file system is not clean. It is suggested that you go to [Storage Manager] to run Check File System.

Damage limitation with QNAP NAS systems

    • No restarts, rebuilds or chkdsk! That may have fatal consequences.
    • Avoid new installations and don't save new data on the NAS.
    • Remove the hard drives from the QNAP NAS and label them with their correct slot position.
    • Tell us the exact model name of your QNAP NAS, the capacity of the hard drives and the NAS system configuration.
 
Attingo has already successfully recovered data from following models

SMB & Corporate NAS

HS-251+
IS-453S
SS-439 Pro
SS-839 Pro
SS-853 Pro
SS-EC1279U-SAS-RP
SS-EC1879U-SAS-RP
SS-EC2479U-SAS-RP
TDS-16489U
TS-1079 Pro
TS-1253U
TS-1253U-RP
TS-1263XU
TS-1269U-RP
TS-1279U-RP
TS-1673U
TS-1677X
TS-1679U-RP
TS-1685-D1531
TS-1685-D1521
TS-231P
TS-231
TS-231+
TS-239 Pro II
TS-239 Pro II+
TS-251
TS-251+
TS-251C
TS-253B
TS-253 Pro
TS-259 Pro
TS-259 Pro+
TS-269 Pro
TS-269L
TS-409 Pro
TS-409U
TS-410U
TS-411U
TS-412U
TS-419U
TS-419U II
TS-419U+
TS-420
TS-421
TS-431
TS-431+
TS-431P
TS-431P2
TS-431U
TS-431X
TS-431X2
TS-432XU
TS-439 Pro II
TS-439 Pro II+
TS-439U-RP
TS-439U-SP
TS-451
TS-451+
TS-451A
TS-451S
TS-451U
TS-453B
TS-453Bmini
TS-453 Pro
TS-453mini
TS-453S Pro
TS-453U
TS-453U-RP
TS-459 Pro
TS-459 Pro II
TS-459 Pro+
TS-459U-RP
TS-459U-RP+
TS-459U-SP
TS-459U-SP+
TS-463XU
TS-469 Pro
TS-469L
TS-469U-RP
TS-469U-SP
TS-470
TS-470 Pro
TS-470U-RP
TS-470U-SP
TS-473
TS-509 Pro
TS-531P
TS-531X
TS-559 Pro
TS-559 Pro II
TS-559 Pro+
TS-563
TS-569 Pro
TS-569L
TS-639 Pro
TS-651
TS-653B
TS-653 Pro
TS-659 Pro
TS-659 Pro II
TS-659 Pro+
TS-669 Pro
TS-669L
TS-670
TS-670 Pro
TS-809 Pro
TS-809U-RP
TS-831X
TS-832X
TS-851
TS-853 Pro
TS-853S Pro
TS-853U
TS-853U-RP
TS-859 Pro
TS-859 Pro+
TS-859U-RP
TS-863XU
TS-963X
TS-1635
TS-1635AX
TS-859U-RP+
TS-869 Pro
TS-869L
TS-869U-RP
TS-870
TS-870 Pro
TS-873U
TS-879 Pro
TS-879U-RP
TS-932X
TS-EC1080
TS-EC1080 Pro
TS-EC1080+
TS-EC1279U-RP
TS-EC1280U
TS-EC1280U R2
TS-EC1679U-RP
TS-EC1680U
TS-EC1680U R2
TS-EC2480U
TS-EC2480U R2
TS-EC879U-RP
TS-EC880 Pro
TS-EC880U
TS-EC880U R2
TVS-1271U-RP
TVS-1282T3
TVS-463
TVS-471
TVS-471-PT
TVS-473
TVS-663
TVS-671
TVS-671-PT
TVS-673
TVS-673e
TVS-682T
TVS-863
TVS-863+
TVS-871
TVS-871-PT
TVS-871T
TVS-871U-RP
TVS-873
TVS-873e
TVS-882SBR
TVS-882ST2
TVS-882ST3
TVS-882T
TVS-951
TVS-EC1080
TVS-EC1080+
TVS-EC1280U-SAS-RP
TVS-EC1280U-SAS-RP R2
TVS-EC1580MU-SAS-RP
TVS-EC1580MU-SAS-RP R2
TVS-EC1680U-SAS-RP
TVS-EC1680U-SAS-RP R2
TVS-EC2480U-SAS-RP
TVS-EC2480U-SAS-RP R2
TVS-EC880
WS-411U

 

Home & SOHO NAS

HS-210
HS-251
HS-251A
IS-400 Pro
TS-439 Pro
TS-419P+
TS-419P II
TS-419P
TS-412
TS-410
TS-409
TS-401T
TS-239 Pro
TS-228
TS-228A
TS-219P+
TS-219P II
TS-219P
TS-219
TS-220
TS-212
TS-212-E
TS-212P
TS-210
TS-209 Pro II
TS-209 Pro
TS-209 II
TS-209
TS-201
TS-119P+
TS-119P II
TS-119
TS-112
TS-112P
TS-110
TS-109 Pro II
TS-109 Pro
TS-109 II
TS-109
TS-101
TS-100
TS-120
TS-131
TS-131P
TS-128
TS-128A
TS-328

 

NVR Solution

VS-8040U-RP
VS-8032U-RP
VS-8024U-RP
VS-8040
VS-8032
VS-8024
VS-6020 Pro
VS-6016 Pro
VS-6012 Pro
VS-4016U-RP Pro
VS-4012U-RP Pro
VS-4008U-RP Pro
VS-4016 Pro
VS-4012 Pro
VS-4008 Pro
VS-2012 Pro
VS-2008 Pro
VS-2004 Pro
VS-2012
VS-2008
VS-2008L
VS-2004L
VMobile

 

Enterprise ZFS NAS

ES1640dc
ES1642dc

 

Expansion Enclosures

EJ1602
EJ1600
TX-800P
TX-500P
REXP-1620U-RP
REXP-1220U-RP
REXP-1600U-RP
REXP-1200U-RP
REXP-1000 Pro
UX-800U-RP
UX-800P
UX-500P
UX-1200U-RP

 

QTS-Linux Combo NAS

TS-853A
TS-653A
TS-453A
TS-253A
TBS-453A

 

QTS & Android Combo NAS

TAS-268
TAS-168

 

Automatic File Backup

QBack-35S
QBack-25S
QBack-25

 

Customer reviews
15 ratings
Das Erstgespräch hat Hoffnung gegeben!
2016-09-12: , Seagate Barracuda ST1000DM003 QNAP 212 NAS | RAID1 | Linux | EXT

Wir können nur Danke sagen!

Hat alles super geklappt und wie besprochen
2016-07-06: , Seagate 3TB Constellation CS SED ST3000NC000 aus QNAP TS-1270U-RP | RAID6 | Linux | EXT

Leistung ist super, Preise sind halt in der Datenrettungbranche extrem hoch.

Sehr vertrauenswürdig
2011-11-26: , Seagate Barracuda 7200.10 ST3250410AS aus QNAP TS-409 Pro | RAID5 | Unix | EXT

Ich konnte kein anderes seriöses unternehmen mit der möglichkeit für eine lösung, finden

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Attingo Team
Dipl. Ing. Nicolas Ehrschwendner
CEO
Peter Franck
CTO
Robbert Brans
CEO BeNeLux
DI (FH) Markus Häfele
Customer support
Maximilian Maurer
Spare Part Manager
Sebastian Evers
Customer support
Boris Hakaso
Technician
Ing. Özgür Göksu
Technician
Paul Carlson
Technician
Ing. Franz Ehrschwendner
Accounting
>98%
success rate
22 years
of experience
43.642
rescue success