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Asustor NAS Recovery
We recover your data professionally and are very experienced with Asustor NAS systems.
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Asustor NAS Recovery

Do you need a data recovery of your Asustor NAS system? Attingo Data Rescue offers more than 25 years of experience with the recovery of storage arrays. The recovery is performed solely on our in-house cleanroom laboratories by our specially trained technicians and engineers. Continuous research, development and expert knowledge are the foundation for Attingo in order to recover Asustor NAS arrays and any kind of RAID systems.

Attingo - Your specialist for Asustor NAS data recovery

It is important to keep calm. Less recovery tries in your own mean higher chances for us to recovery your data. Our technicians have developed special procedures in order to virtually simulate RAID-systems via software and are experienced with the data recovery of Asustor NAS systems.

Good news: In more than 98 % of all cases, Attingo can recover the data of failed NAS systems.

Asustor NAS Recovery - We help you after data loss

  • We provide multiple diagnosis options depending on the urgency of your data rescue case
  • After the diagnosis is completed you receive a fixed price offer
  • No hidden costs - Expenses are only incurred if the recovery was successful!
  • The recovery of Asustor NAS arrays will be done by experienced and specially trained engineers
  • Fast reaction times - in urgent cases, we offer a 24x7 service
  • Special recovery-tools and individually developed equipment to read-out and recover storage data
  • More than 14.500 spare parts in Vienna, Hamburg and Amsterdam

Contact us - order your diagnosis today.


Reasons for NAS hard drive failures

There is a variety of reasons for failed hard drives in Asustor NAS systems:

Wear and tear of the hard drive

Generally speaking, NAS systems operate non-stop, even though the contained hard drives are often not optimized for long term usage. Frequent write- and read-operations can cause normal wear and tear to occur much sooner than expected and lead to a failure of one or more hard drives. Wear and tear is one of the most common reasons for failure or defects of physical or electronic hard drives components.

Incorrect handling

Sometimes Asustor NAS can already suffer damages on their route of transport caused by incorrect handling or physical influences (drop, shock, heavy vibrations). These can negatively influence the life span of the integrated hard drives and can lead to mechanical defects (write-/read-heads, surface damages).

Electronic damages caused by over-voltage

If a Asustor NAS is non-stop operating, this also means that it needs a continuous power supply. In case of a storm or lightning, over-voltage based damages on the NAS itself or the hard drives can occur. Another scenario are wrong or defective power supplies, that can cause over-voltage.

Thermal factors

Asustor NAS can overheat very quickly, if not properly cooled. Hard drives are very prone to damages caused by temperature fluctuations (material expansion, change of the height of the air cushion). This can result in grave mechanical defects.

Other causes for data loss of Asustor NAS

Lost data after a firmware update

Asustor provides the latest firmware updates for their NAS servers. The administrator gets notified via the web interface that a new firmware version for his Asustor NAS is available. In some cases, the firmware update can lead to a loss of data.

Deleted RAID configuration of the Asustor NAS

When configuring a new RAID set-up (e. g. RAID 0 to RAID 1), the previous configuration of the NAS will be deleted, the hard drives formatted and a new volume and file system created. Thereby all shares or files will be deleted. Additionally, if new data is being saved onto the NAS, the previous raw data gets gradually overwritten.

Damage limitation with Asustor NAS systems

  • No restarts, rebuilds or chkdsk! That may have fatal consequences.
  • Avoid new installations and don't save new data on the NAS.
  • Remove the hard drives from the Asustor NAS and label them with their correct slot position.
  • Tell us the exact model name of your NAS, the capacity of the hard drives and the NAS system configuration.
Attingo has already successfully recovered data from following models

Asustor AS-202T
Asustor AS-202TE
Asustor AS-204RS
Asustor AS-204T
Asustor AS-204TE
Asustor AS-302T
Asustor AS-304T
Asustor AS-602T
Asustor AS-604RD
Asustor AS-604RS
Asustor AS-604RS
Asustor AS-604T
Asustor AS-606T
Asustor AS-608T
Asustor AS-609RD
Asustor AS-609RS
Asustor AS1002T
Asustor AS1004T
Asustor AS3102T
Asustor AS3104T
Asustor AS3202T
Asustor AS3204T
Asustor AS5002T
Asustor AS5004T
Asustor AS5008T
Asustor AS5010T
Asustor AS5102T
Asustor AS5104T
Asustor AS5108T
Asustor AS5110T
Asustor AS6102T
Asustor AS6104T
Asustor AS6302T
Asustor AS6202T
Asustor AS6204T
Asustor AS6208T
Asustor AS6210T
Asustor AS6212RD
Asustor AS6404T
Asustor AS6204RS
Asustor AS6204RD
Asustor AS7004T
Asustor AS7008T
Asustor AS7009RD
Asustor AS7009RDX
Asustor AS7010T
Asustor AS7012RD
Asustor AS7012RDX

Experience with Attingo Asustor NAS Recovery
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2020-05-25: , 4x Seagate 8TB ST8000DM004 Asustor NAS 3204t v2 | Linux | EXT4

2016-03-21: , Asus EasyStor 2x Western Digital WD20EARS-00S8B1, 2x Seagate ST2000DL003 | RAID 5 | Linux | EXT

2016-01-02: , Western Digtial Red WD30EFRX LSI Embedded Megaraid Controller | RAID1 | Windows 10 | NTFS

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Attingo Team
DI (FH) Markus Häfele
General Manager
Peter Franck
Robbert Brans
Ing. Özgür Göksu
Maximilian Maurer
Spare Part Manager
Dipl. Ing. Nicolas Ehrschwendner
Partner and consultant
Sebastian Evers
Customer support
Boris Hakaso
Paul Carlson
success rate
25 years
of experience
rescue success