(01) 236 01 01(040) 54887560+31 252 621625
Promise NAS Recovery
We recover your data professionally and are very experienced with Promise NAS systems.
Promise Technology Logo

Promise NAS Recovery

Do you need a data recovery of your Promise NAS system? Attingo Data Rescue offers more than 25 years of experience with the recovery of storage arrays. The recovery is performed solely on our in-house cleanroom laboratories by our specially trained technicians and engineers. Continuous research, development and expert knowledge are the foundation for Attingo in order to recover Promise NAS arrays and any kind of RAID systems.

Attingo - Your specialist for Promise NAS data recovery

Good news: In more than 98 % of all cases, Attingo can recover the data of failed NAS systems.

» show 4 ratings
24h-Service 98% rescue success
staatliche Auszeichnung Austria A iso 9001 siegel grau https://www.allianz-fuer-cybersicherheit.de

Promise NAS Recovery - We help you after data loss

  • We provide multiple diagnosis options depending on the urgency of your data rescue case
  • After the diagnosis is completed you receive a fixed price offer
  • No hidden costs - Expenses are only incurred if the recovery was successful!
  • The recovery of Promise NAS arrays will be done by experienced and specially trained engineers
  • Fast reaction times - in urgent cases, we offer a 24x7 service
  • Special recovery-tools and individually developed equipment to read-out and recover storage data
  • More than 14.500 spare parts in Vienna, Hamburg and Amsterdam

Contact us - order your diagnosis today.


Reasons for NAS hard drive failures

There is a variety of reasons for failed hard drives in Promise NAS systems:

Wear and tear of the hard drive

Generally speaking, NAS systems operate non-stop, even though the contained hard drives are often not optimized for long term usage. Frequent write- and read-operations can cause normal wear and tear to occur much sooner than expected and lead to a failure of one or more hard drives. Wear and tear is one of the most common reasons for failure or defects of physical or electronic hard drives components.

Incorrect handling

Sometimes Promise NAS can already suffer damages on their route of transport caused by incorrect handling or physical influences (drop, shock, heavy vibrations). These can negatively influence the life span of the integrated hard drives and can lead to mechanical defects (write-/read-heads, surface damages).

Electronic damages caused by over-voltage

If a Promise NAS is non-stop operating, this also means that it needs a continuous power supply. In case of a storm or lightning, over-voltage based damages on the NAS itself or the hard drives can occur. Another scenario are wrong or defective power supplies, that can cause over-voltage.

Thermal factors

Promise NAS can overheat very quickly, if not properly cooled. Hard drives are very prone to damages caused by temperature fluctuations (material expansion, change of the height of the air cushion). This can result in grave mechanical defects.

Other causes for data loss of Promise NAS

Lost data after a firmware update

Promise provides the latest firmware updates for their NAS servers. The administrator gets notified via the web interface that a new firmware version for his Promise NAS is available. In some cases, the firmware update can lead to a loss of data.

Deleted RAID configuration of the Promise NAS

When configuring a new RAID set-up (e. g. RAID 0 to RAID 1), the previous configuration of the NAS will be deleted, the hard drives formatted and a new volume and file system created. Thereby all shares or files will be deleted. Additionally, if new data is being saved onto the NAS, the previous raw data gets gradually overwritten.

Promise NAS error messages:

System Status LED:

  • Amber – There is a problem with the fan, power supply or disk array
  • Red – The fan, power supply, or file system has failed

Hard drive Status LED:

  • Amber – Rebuilding to this disk drive
  • Red – Failed disk drive
  • Dark – No disk drive is installed

Damage limitation with Promise NAS systems

  • No restarts, rebuilds or chkdsk! That may have fatal consequences.
  • Avoid new installations and don't save new data on the NAS.
  • Remove the hard drives from the Promise NAS and label them with their correct slot position.
  • Tell us the exact model name of your Promise NAS, the capacity of the hard drives and the NAS system configuration.
Attingo has already successfully recovered data from following models

VTrak Ex30

VTrak E830fD
VTrak E830fS
VTrak E630fD
VTrak E630fS


VTrak Jx30

VTrak J930s
VTrak J830sD
VTrak J830sS
VTrak J630sD
VTrak J630sS


VTrak Ex10

VTrak E610fD
VTrak E610fS
VTrak E310fD
VTrak E310fS
VTrak E610sD
VTrak E610sS
VTrak E310sD
VTrak E310sS


VTrak Jx10

VTrak J610sD
VTrak J610sS
VTrak J310sD
VTrak J310sS


Vess A2000 /J2000

Vess A2200
Vess A2600
Vess J2600sD
Vess J2600sS


Vess R2000

Vess R2600iD
Vess R2600iS
Vess R2600fiD
Vess R2600fiS


VessRAID 1000f /1000i

VessRAID 1840f
VessRAID 1840i+
VessRAID 1840i
VessRAID 1830i
VessRAID 1820i
VessRAID 1740i
VessRAID 1730i
VessRAID 1720i


VessRAID 1000f /1000i

VessJBOD 1840+
VessJBOD 1840
VessJBOD 1740
VessJBOD 1830
VessJBOD 1730


VTrak Mx10

VTrak M610p
VTrak M310p
VTrak M210p
VTrak M610i
VTrak M310i
VTrak M210i


SmartStor NSx600 /NSx700

SmartStor NS2600
SmartStor NS4600
SmartStor NS6700
SmartStor NS4700


SmartStor DAS

SmartStor DS4600



Pegasus2 R4
Pegasus2 R6
Pegasus2 R8
Pegasus R6
Pegasus R4


Apollo Cloud

Apollo Cloud
Apollo Cloud Duo


Pegasus3 R8
Pegasus3 R6
Pegasus3 R4


SANLink2 16G FC
SANLink2 8G FC
SANLink2 10G Base-T
SANLink2 10G SFP+

Experience with Attingo Promise NAS Recovery
4 ratings Details
2 ratings

2 ratings

0 ratings

0 ratings

0 ratings
Zufrieden mit dem Ablauf
2014-07-24: , Samsung Spinpoint V80 SV1203N | Windows XP | NTFS

Gibt nichts zu beantstanden
2011-07-17: , Hitachi HDS722580VLAT20HDD0 aus Promise Super trak SX 6000 | RAID5 | Windows 2003 | NTFS

Zufrieden, aber...
2011-02-16: , Western Digital WD1003FBYX aus Promise System | RAID0 | VMFS | VMDK

... vielleicht vor der Auslieferung nach dem gewünschten Datei-Format fragen

More customer reviewsFade out customer reviews
Attingo Team
DI (FH) Markus Häfele
General Manager
Peter Franck
Robbert Brans
Ing. Özgür Göksu
Maximilian Maurer
Spare Part Manager
Dipl. Ing. Nicolas Ehrschwendner
Partner and consultant
Sebastian Evers
Customer support
Boris Hakaso
Paul Carlson
success rate
25 years
of experience
rescue success