+43-1-2360101+49-40-5488756-0+31 252 621625
Thecus NAS Recovery
We recover your data professionally and are very experienced with Thecus NAS systems.
DIAGNOSIS REQUEST
logo Thecus

Thecus NAS Recovery

Do you need a data recovery of your Thecus NAS system? Attingo Data Rescue offers more than 22 years of experience with the recovery of storage arrays. The recovery is performed solely on our in-house cleanroom laboratories by our specially trained technicians and engineers. Continuous research, development and expert knowledge are the foundation for Attingo in order to recover Thecus NAS arrays and any kind of RAID systems.

Attingo - Your specialist for Thecus NAS data recovery

  • Thecus Enterprise - Rackmount
  • Thecus Enterprise - Tower
  • Thecus SMB NAS
  • Thecus Soho/Home
  • Thecus NVR Storage
  • Thecus iSCSI Storage
  • Thecus DAS (Direct-attached storage)
  • Thecus Windows Storage Server
  • All RAID Level (RAID 0, RAID 1, RAID 5, RAID 6 and other RAID Level)
  • All hard drive manufacturers)
  • Recovery of documents, pictures and videos (file-storage) of your Thecus NAS
  • Recovery of virtual machines (VMware, Hyper-V and other manufacturers)
  • Data recovery of single LUNs or iSCSI-Targets
  • Recovery of databases


Good news: In more than 98 % of all cases, Attingo can recover the data of failed NAS systems.

» show 4 ratings
Dipl. Ing. Nicolas Ehrschwendner
CEO
+43-1-2360101
+49-40-5488756-0
+31 252 621625
info@attingo.com Live-Chat Online request
24h-Service 98% rescue success
staatliche Auszeichnung Austria A iso 9001 siegel grau https://www.allianz-fuer-cybersicherheit.de

Thecus NAS Recovery - We help you after data loss

  • We provide multiple diagnosis options depending on the urgency of your data rescue case
  • After the diagnosis is completed you receive a fixed price offer
  • No hidden costs - Expenses are only incurred if the recovery was successful!
  • The recovery of Thecus NAS arrays will be done by experienced and specially trained engineers
  • Fast reaction times - in urgent cases, we offer a 24x7 service
  • Special recovery-tools and individually developed equipment to read-out and recover storage data
  • More than 14.500 spare parts in Vienna, Hamburg and Amsterdam

Contact us - order your diagnosis today.

 

Reasons for NAS hard drive failures

There is a variety of reasons for failed hard drives in Thecus NAS systems:

Wear and tear of the hard drive

Generally speaking, NAS systems operate non-stop, even though the contained hard drives are often not optimized for long term usage. Frequent write- and read-operations can cause normal wear and tear to occur much sooner than expected and lead to a failure of one or more hard drives. Wear and tear is one of the most common reasons for failure or defects of physical or electronic hard drives components.

Incorrect handling

Sometimes Thecus NAS can already suffer damages on their route of transport caused by incorrect handling or physical influences (drop, shock, heavy vibrations). These can negatively influence the life span of the integrated hard drives and can lead to mechanical defects (write-/read-heads, surface damages).

Electronic damages caused by over-voltage

If a Thecus NAS is non-stop operating, this also means that it needs a continuous power supply. In case of a storm or lightning, over-voltage based damages on the NAS itself or the hard drives can occur. Another scenario are wrong or defective power supplies, that can cause over-voltage.

Thermal factors

Thecus NAS can overheat very quickly, if not properly cooled. Hard drives are very prone to damages caused by temperature fluctuations (material expansion, change of the height of the air cushion). This can result in grave mechanical defects.

Other causes for data loss of Thecus NAS

Lost data after a firmware update

Thecus provides the latest firmware updates for their NAS servers. The administrator gets notified via the web interface that a new firmware version for his Thecus NAS is available. In some cases, the firmware update can lead to a loss of data.

Deleted RAID configuration of the Thecus NAS

When configuring a new RAID set-up (e. g. RAID 0 to RAID 1), the previous configuration of the NAS will be deleted, the hard drives formatted and a new volume and file system created. Thereby all shares or files will be deleted. Additionally, if new data is being saved onto the NAS, the previous raw data gets gradually overwritten.

Possible Error messages from Thecus NAS systems

  • Red hard disk indicator LED: hard drive failure
  • Red system-LED: System error
  • Red warning-LED: Notification of system failure or error
  • Disks Information: Warning / Failed

Damage limitation with Thecus NAS systems

    • No restarts, rebuilds or chkdsk! That may have fatal consequences.
    • Avoid new installations and don't save new data on the NAS.
    • Remove the hard drives from the Thecus NAS and label them with their correct slot position.
    • Tell us the exact model name of your Thecus NAS, the capacity of the hard drives  and the NAS system configuration.
 
Attingo has already successfully recovered data from following models

Thecus Enterprise - Rackmount

N8910
N8900V
N8900PRO
N8900
N8800SAS
N8800PRO v2
N8800PRO
N8810U-G
N8810U
N8800+
N8800
N8200XXX
N4510U
N4510U PRO
N16910SAS
N16850
N16000
N16000V
N16000PRO
N12910SAS
N12910
N12850
N12850L
N12850RU
N12000
N12000V
N12000PRO
1U4600
1U4500
1U4200XXX

 

Thecus Enterprise - Tower

TopTower N8850
TopTower N6850
TopTower N6850PLUS
TopTower N10850
N7510
N7700SAS
N7700PRO v2
N7700PRO
N7700+
N7700
N7710
N7710-G
N4800Eco
N5810PRO
N5500
N5550
N5200XXX
N5200PRO

 

Thecus SMB NAS

N7770
N7770-10G
N5200
N4800
N4200PRO
N4310
N4200Eco
N4200
N4100PRO
N4100+
N4100
N2800
N2810
N2810PRO
N2810PLUS

 

Thecus Soho/Home

N3200XXX
N4100EVO
N3200PRO
N3200
N299
N4810
N2310
N2200XXX
N2200PLUS
N2200EVO
N2200
N2100
N2350
N2520
N2560
N4350
N4520
N4560
N199
N1200
N0503 ComboNAS
N0204 miniNAS
M3800

 

NVR Storage

NVR88N
NVR88
NVR77N
NVR77
NVR55N
NVR55
NVR46N
NVR46
NVR42N
NVR42
NVR22
NVR160
NVR120
V16810U
V8810U
V6810
V5510
V4510U
V4510
V2510

 

iSCSI Storage

i8500
i5500
i4500R

 

DAS (Direct-attached storage)

N2050
N1050
D16000
D0204
CU30N
C10GT
C10GTR

 

Windows Storage Server

W16000
W12000
W8900
W5810
W5000+
W5000
W4000+
W4810
W4000
W2810PRO
W2000+
W2000

 

ALLNET NAS Systeme & Storage

ALL-NAS800
ALL-NAS600
ALL-NAS500
ALL-NAS2200
ALL-NAS1000
ALL69000
ALL6501
ALL6260
ALL61600
ALL60800
ALL60700
ALL60600
ALL60400
ALL60300
ALL60200

 

Customer reviews
4 ratings
sofort reagiert
2012-06-26: , Seagate Barracuda LP ST31500541AS aus Thecus NAS | RAID5 | Linux | EXT

Es heben Leute ab die sich auskennen, sofort kompetente Hilfe

Waren mit Service sehr zufrieden
2012-03-28: , Seagate Barracuda ES.2 ST3500320NS aus Thecus N7700 | Linux | NTFS

hab von Branchenkollegen auch nur Gutes über euch gehört

Ausführliche Beratung und Erläuterung
2011-05-18: , Seagate Barracuda ES ST3500630NS aus NAS Thecus 5200 Pro Raid 5 | Windows XP | EXT

Meine wichtigen Daten konnten zu einem Großtei lwieder hergestellt werden. Zudem haben Sie sich nochmals ohne weitere Kosten an meine Daten gesetzt, um das Ergebnis zu verbessern.

More customer reviewsFade out customer reviews
Attingo in the press
presse ct magazin oe3.jpeg Koelner Stadt Anzeiger.png ORF.png Kronen Zeitung.png mdr info.gif All About Security.de.jpg Welt am Sonntag.png Oesterreich 1.png ServusTV.png Sueddeutsche Zeitung.png Hamburger Abendblatt.jpg
Attingo Team
Dipl. Ing. Nicolas Ehrschwendner
CEO
Peter Franck
CTO
Robbert Brans
CEO BeNeLux
DI (FH) Markus Häfele
Customer support
Maximilian Maurer
Spare Part Manager
Sebastian Evers
Customer support
Boris Hakaso
Technician
Ing. Özgür Göksu
Technician
Paul Carlson
Technician
Ing. Franz Ehrschwendner
Accounting
>98%
success rate
22 years
of experience
43.642
rescue success