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Synology NAS Recovery
We recover your data professionally and are very experienced with Synology NAS systems.
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Synology NAS Recovery

Do you need a data recovery of your Synology NAS system? Attingo Data Rescue offers more than 21 years of experience with the recovery of storage arrays. The recovery is performed solely on our in-house cleanroom laboratories by our specially trained technicians and engineers. Continuous research, development and expert knowledge are the foundation for Attingo in order to recover Synology NAS arrays and any kind of RAID systems.

Attingo - Your specialist for Synology NAS data recovery


Good news: In more than 98 % of all cases, Attingo can recover the data of failed NAS systems.

» show 13 ratings
Dipl. Ing. Nicolas Ehrschwendner
CEO
+43-1-2360101
+49-40-5488756-0
+31 252 621625
info@attingo.com Live-Chat Online request
24h-Service 98% rescue success
staatliche Auszeichnung Austria A iso 9001 siegel grau

Synology NAS Recovery - We help you after data loss

  • We provide multiple diagnosis options depending on the urgency of your data rescue case
  • After the diagnosis is completed you receive a fixed price offer
  • No hidden costs - Expenses are only incurred if the recovery was successful!
  • The recovery of Synology NAS arrays will be done by experienced and specially trained engineers
  • Fast reaction times - in urgent cases, we offer a 24x7 service
  • Special recovery-tools and individually developed equipment to read-out and recover storage data
  • More than 14.500 spare parts in Vienna, Hamburg and Amsterdam

Contact us - order your diagnosis today.

 

Reasons for NAS hard drive failures

There is a variety of reasons for failed hard drives in Synology NAS systems:

Wear and tear of the hard drive

Generally speaking, NAS systems operate non-stop, even though the contained hard drives are often not optimized for long term usage. Frequent write- and read-operations can cause normal wear and tear to occur much sooner than expected and lead to a failure of one or more hard drives. Wear and tear is one of the most common reasons for failure or defects of physical or electronic hard drives components.

Incorrect handling

Sometimes Synology NAS can already suffer damages on their route of transport caused by incorrect handling or physical influences (drop, shock, heavy vibrations). These can negatively influence the life span of the integrated hard drives and can lead to mechanical defects (write-/read-heads, surface damages).

Electronic damages caused by over-voltage

If a Synology NAS is non-stop operating, this also means that it needs a continuous power supply. In case of a storm or lightning, over-voltage based damages on the NAS itself or the hard drives can occur. Another scenario are wrong or defective power supplies, that can cause over-voltage.

Thermal factors

Synology NAS can overheat very quickly, if not properly cooled. Hard drives are very prone to damages caused by temperature fluctuations (material expansion, change of the height of the air cushion). This can result in grave mechanical defects.

Other causes for data loss of Synology NAS

Lost data after a firmware update

Synology provides the latest firmware updates for their NAS servers. The administrator gets notified via the web interface that a new firmware version for his Synology NAS is available. In some cases, the firmware update can lead to a loss of data.

Deleted RAID configuration of the Synology NAS

When configuring a new RAID set-up (e. g. RAID 0 to RAID 1), the previous configuration of the NAS will be deleted, the hard drives formatted and a new volume and file system created. Thereby all shares or files will be deleted. Additionally, if new data is being saved onto the NAS, the previous raw data gets gradually overwritten.

Possible Error messages from Synology NAS systems

  • STATUS LED (green) not blinking: No internal disk, hard drive is inactive
  • STATUS LED (orange): Less than 1 GB available disk space, less than 1 % available disk space, reading/writing not possible, cannot read/write
  • STATUS LED (orange) blinking: Volume failure, no volume, bad volume
  • ALERT LED (orange) blinking: Defective casing or over-heating, system fan not working, temperature too high

Damage limitation with Synology NAS systems

    • No restarts, rebuilds or chkdsk! That may have fatal consequences.
    • Avoid new installations and don't save new data on the NAS.
    • Remove the hard drives from the Synology NAS and label them with their correct slot position.
    • Tell us the exact model name of your Synology NAS, the capacity of the hard drives  and the NAS system configuration.

Data recovery of SHR Synology Hybrid RAID

Synology has developed a proprietary data management in order to optimize the utilization of the storage media capacities - even if they differ from each other. Depending on the configuration, up to two drives can fail within the SHR Synology Hybrid RAID. If more drives fail or there are logical damages, do not hesitate to contact us!

 
Attingo has already successfully recovered data from following models

Synology DiskStation

DS1010+
DS101j
DS106
DS106e
DS106j
DS107+
DS107
DS107e
DS109
DS109j
DS110j
DS111
DS112+
DS112
DS112j
DS114
DS115
DS115J
DS116
DS1511+
DS1512+
DS1513+
DS1515+
DS1515
DS1618+
DS1812+
DS1813+
DS1815+
DS2015xs
DS207+
DS207
DS209+ II
DS209+
DS209
DS209j
DS210j
DS211+
DS211
DS211j
DS212+
DS212
DS212j
DS213+
DS213
DS213j
DS214+
DS214
DS214play
DS214se
DS215+
DS215
DS215j
DS216+
DS216+II
DS216
DS216J
DS216play
DS216se
DS218
DS218+
DS218play
DS2411+
DS2413+
DS2415+
DS3611xs
DS3612xs
DS416play
DS3615xs
DS3617xs
DS408
DS409 slim
DS409+
DS409
DS410
DS410j
DS411 slim
DS411+ II
DS411j
DS411slim
DS412+
DS413
DS413j
DS414
DS414J
DS414slim
DS415+
DS415play
DS416
DS416j
DS416slim
DS418j
DS418play
DS508
DS509+
DS710+
DS712+
DS713+
DS715+
DS716+
DS716+II
DS718+
DS916+
DS918+
DS1817+
DS1517+
EDS14

 

Synology RackStation

RC18015xs+
RS10613xs+
RS18016xs+
RS212
RS214
RS217
RS2211+
RS2211RP+
RS2212+
RS2212RP+
RS2414+
RS2414RP+
RS2416+
RS2416RP+
RS2818RP+
RS3411RPxs
RS3411xs
RS3412RPxs
RS3412xs
RS3614RPxs
RS3614RPxs
RS3614xs+
RS3614xs+
RS3614xs
RS3614xs
RS406
RS407
RS408
RS408RP
RS409+
RS409
RS409RP+
RS411
RS810+
RS810RP+
RS812+
RS812
RS812RP+
RS815+
RS815+
RS815RP+
RS815RP+
RXD1215sas
RS816
RS818+
RS818RP+

 

Synology Cube Station

CS-408
CS-407
CS-407e
CS-406
CS-406e

Synology Surveillance

VS240HD
VS80
VS60

Synology Expansion

DX1215
DX1211
DX510
DX513
DX517
DX5
RX1211
RX1211RP
RX1217
RX1217RP
RX410
RX415
RX418
RX4
USB Station 2

 

FS- & XS-Serie

FS3017
FS2017
FS1018
RS18017xs+
RS4017xs+
RS3617xs+
RS3617xs
RS3617RPxs
DS3018xs
RX2417sas
RX1217sas
RX1217
RX1217RP

Customer reviews
13 ratings
Ich fühlte mich exzellent betreut.
2016-03-14: , 2 Western Digital WD30EZRS-00J99B0 aus Synology Diskstation DS1511+ | Linux | EXT

Alternative war Kroll Ontrack. Ausschlaggebend war die Konsultation und Empfehlungen von Attingo.
Es wäre vielleicht eine Idee, anzubieten das notwendige Verpackungsmaterial zur Verfügung zu stellen. Für einen Privatmensch ist es recht schwierig die Umverpackung zu bekommen.

Es hätte nicht besser laufen können
2013-06-13: , Samsung HD204UI HD204UI/Z4 aus Synology NAS | Linux | EXT

Die Kommunikation hat tadellos geklappt, ob jetzt telefonisch oder via Mail. Meine Daten konnte ich problemlos auf mein neues NAS migrieren und stehen mir wieder zur Verfügung. Ich danke dem Attingo-Team für die professionelle Betreuung!

sehr prompte und kompetente Antworten
2012-03-25: , Western Digital Caviar Green WD20EADS-00S2B0 aus Synology DiskStation DS1010+ | Unix | EXT

alles perfekt, nur etwas teuer. Aber Fotos sind halt unwiderbringbar. Insgesamt sehr zufrieden, toller Service, gutes Team

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Attingo Team
Dipl. Ing. Nicolas Ehrschwendner
CEO
Peter Franck
CTO
Robbert Brans
CEO BeNeLux
DI (FH) Markus Häfele
Customer support
Maximilian Maurer
Spare Part Manager
Andreas Mortensen
Customer support
Sebastian Evers
Customer support
Boris Hakaso
Technician
Ing. Özgür Göksu
Technician
Thomas Weiner
Technician
Paul Carlson
Technician
Ing. Franz Ehrschwendner
Accounting
Sandra Fuchs
Social Media and PR
>98%
success rate
21 years
of experience
42.754
rescue success