Data Rescue 24/7

Data rescue of dropped hard disks

Drop, impact

Due to the multitude of sensitive components in a hard disk, drops or impacts will usually lead to a defect. We handle several cases of dropped hard disks every day.

Generally, the following applies: When important data is present, do NOT turn the unit on again to check whether the hard disk still works, because each start attempt will make the data rescue more difficult, in the worst case it could even lead to fatal damage!

External hard disk

In most cases, external hard disks are dropped or moved abruptly – irrespective whether these were in operation or shut down. A differentiation between 2.5 and 3.5 inch hard disks must be made. 2.5 inch hard disks have a significantly higher tolerance and as a result are more suitable for mobile use than 3.5 inch hard disks. However, manufacturers of hard disks only rarely point this out.

Laptops and PCs

Just as with external hard disks, laptops and PCs can be dropped or submitted to shocks, as a result of which defects can occur.


Even entire servers are not protected against this. We once encountered a case in which a building site generated such strong vibrations that the hard disks in a server room nearby the site all suffered a mechanical defect at the same time.

Most frequent consequences of errors

When a drop or an impact occurs during operation, this will often lead to defective write/read heads as well as surface damage. Each subsequent start-up attempt could end fatally, because an increasing amount of the magnetic layer is removed. Furthermore, the bearing could seize up when it is damaged during the impact due to its own weight.

Your next steps

Assistance in the case of data loss

In most cases, data loss leads to a state of emergency. Please contact us! Our job is to reduce the damage you experience resulting from data loss to a minimum.

Our specialists will assist you
your contact person: Andreas Mortensen
your contact person
Andreas Mortensen

customer support
phone: +49 40 54 88 75 60

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