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Data Protection and Privacy Policy
Attingo attaches high value to secure and sensitive processing and guarantee confidental handling! We restore your data professionally.
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Data Protection and Privacy Policy

The protection of your personal data is very important to us. We process your data absolutely confidential and therefore exclusively on the basis of the legal regulations (DSGVO, TKG 2003). The server for this website is stationed in Austria and is hosted by our owning company (Attingo Informationstechnologie GmbH).

In this privacy policy we inform you about the most important aspects of data processing within our website.

Processing of customer media

As a specialist for data recovery, we continuously process sensitive data from the public sector, from companies and private customers. In addition to police, courts, law firms and experts, our clients include hospitals, health insurance companies and tax auditors.

Storage media of customers as well as stored data are thus processed exclusively in our in-house cleanroom laboratories of Attingo Datenrettung in Austria (Vienna), Germany (Hamburg) or the Netherlands (Nieuw Vennep), and not forwarded to third parties or outside the home country. The processing is done exclusively by our specially trained technicians of Attingo Datarescue.

For technical reasons, it may be necessary for our technicians to open customer files (including hex editors). Furthermore, our engineers inspect randomly selected or explicitly specified data to ensure the quality of the recovered files. If such spot checks are not desired, please notify us in writing before starting the data recovery or diagnosis.

For security reasons, we only work with 1: 1 raw data copies (sector copies) of customer data media to offline media. All workstations that process customer data are disconnected from the network and are treated exclusively offline. The files reconstructed in this way are evaluated in no relation to your structured master data. Copies will be kept for 14 days after completion of the process. After expiration of this period they will be safely deleted.

Data handling

If you contact us by means of the inquiry form on the website, by e-mail or by phone, the following voluntarily given data will be stored only on a server inside our laboratory, in case of the webform also on our web server, but only for a maximum of 60 seconds until it is transferred to the local server: Name, full address, contact details, media description, error description and needed data as well as IP address and session ID. The data provided by you are required to fulfil the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties will not take place without your consent, with the exception of the transmission to the transport company / shipping company commissioned by us for the collection or delivery of the media as well as to our tax advisor to fulfil our tax obligations and any legal authorities for the purpose of reporting an actual breach of applicable laws.

In the case of a contract, all data from the contractual relationship will be stored - even in the case of an expressed request for deletion - until the end of the taxable storage period (seven years in Austria, ten years in Germany). If the media is not sent, your contractual data will be stored until the end of the following calendar year in the event of a renewed contact.

Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfilment of the contract) of the GDPR.

If you unsolicitedly send us your data (e.g. exemplary defective files or error messages, but also CVs for unsolicited applications), you can assume that we will treat your e-mail just as well as all other e-mails.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your device using your browser. They do no harm, see https://en.wikipedia.org/wiki/HTTP-Cookie for more information.

We use cookies to make our offer more user-friendly and effective. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases. Disabling cookies may limit the functionality of our website.

Server log files

The Apache web server registers and saves so-called server log files with each of your page views, which your browser automatically transmits to us: browser type, language and browser version, operating system used, referrer URL (from which website), host name of the accessing computer, time of day, country of origin, IP data. This data is kept for possible evaluation of server errors for one month.

Web analysis and tracking

Our website uses the feature Google Analytics from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (information is typically transmitted and stored on Google servers in the United States). Cookies are also used to analyze the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there.

You can prevent this by setting up your browser so that no cookies are stored.

We have concluded a corresponding data processing contract with the provider.

Your IP address is also recorded here, but usually shortened immediately (eg by deleting the last 8 bits) and thus pseudonymized. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. As a result, only a rough localization is possible. The IP address provided to Google Analytics will not be merged with other Google data.

For more information on how to handle user data on Google Analytics, please refer to the Google Privacy Policy https://policies.google.com/privacy?hl=en-AT or Google's order processing contract https://static.googleusercontent.com/media/www.google.com/de//analytics/terms/de.pdf

The relationship with the web analytics provider is based on standard contractual clauses or an adequacy decision by the European Commission (eg Privacy Shield Agreement). Targeted settings can be found in your Google Account at https://adssettings.google.com/authenticated.

Our concern in the sense of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized. The user data is kept for a period of 14 months.

Map Services and Web Fonts

We include maps of the Google Maps service, Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, on targeted subpages of our website.

Our website uses so-called web fonts provided by Google for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. If your browser does not support web fonts, a default font will be used by your computer.

More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's Privacy Policy: https://www.google.com/policies/privacy/

Your rights

They are entitled in principle to information (Article 15), rectification (Article 16), cancellation (Article 17), restriction (Article 18), data portability (Article 20), revocation and opposition (Article 21). If you believe that the processing of your data violates data protection law or your privacy claims have otherwise been violated in any way, please do not hesitate to let us know your concerns. Furthermore, you can complain to the supervisory authority, in Austria this is the Datenschutzbehörde.

You can reach us under the following contact details

For inquiries, we are available either by post, by phone or by mail:

Attingo Datenrettung GmbH
Weimarer Straße 90
1190 Vienna

Telephone: +43 1 2360101
Fax: +43 1 2360101 40

Mail: info@attingo.at

Dipl. Ing. Nicolas Ehrschwendner
CEO
+43-1-2360101
+49-40-5488756-0
+31 252 621625
info@attingo.com Live-Chat Online request
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Attingo Team
Dipl. Ing. Nicolas Ehrschwendner
CEO
Peter Franck
CTO
Robbert Brans
CEO BeNeLux
DI (FH) Markus Häfele
Customer support
Maximilian Maurer
Spare Part Manager
Andreas Mortensen
Customer support
Sebastian Evers
Customer support
Boris Hakaso
Technician
Ing. Özgür Göksu
Technician
Thomas Weiner
Technician
Paul Carlson
Technician
Ing. Franz Ehrschwendner
Accounting
Sandra Fuchs
Social Media and PR
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