+43-1-2360101+49-40-5488756-0+31 252 621625
Optical Media Recovery
We restore your data and are experienced with data rescue from optical media!
DIAGNOSIS REQUEST

Optical Media Recovery

Like other storage media optical media may fall victim to data loss.

24h-Service 98% rescue success

Optical Media

CD-ROM
CD-R
CD-RW
DVD ROM
DVD+R
DVD-R
DVD+RW
DVD-RW
Blue-Ray Disc BD ROM
BD-R
BD-RE

More Optical Media

LD
EVD
FVD
GD-ROM
HVD
M-Disc
MiniDisc
Magneto Optical Disc MOD
PCD
PD
PDD
UDO
UMD
VMD

Physical causes - scratches, heat damage, broken discs

Scratches on the surfaces

The most common hardware defect is a scratched surface which may not be visible to the naked eye. In an unfavourable spot (e.g. from the outer to the inner edge) a scratch will cause immediate data loss. 

Heat damage

Optical media are extremely sensitive to solar radiation and unsteady temperature. Due to minimal chemical changes inside the coating data loss can be caused. Nevertheless, successful data rescue is still possible in most cases.

Blank discs are broken

We reiceive broken optical media regularly. Reconstructing these takes huge efforts and take up several months of work.

Dipl. Ing. Nicolas Ehrschwendner
CEO
+43-1-2360101
+49-40-5488756-0
+31 252 621625
info@attingo.com Live-Chat Online request
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Logical causes for data loss from optical media

Session has not been ended correctly

The most common cause for data loss from optical media is not ending a session properly, which means the burning process is not completed. The media seems to be fully occupied but no files are shown. It can also occur that only a tiny bit of the capacity is shown as a maximum. In these cases the data is still there, but getting to it is a very complex process and only possible if you have special hardward at hand. Attingo uses specifically manipulated CD, DVD and BluRay drives for that.

Error source burning program

People tend to forget checking if all files are on the media after a burning process. It often happens that some files are left out during the process. This can be due to large file size or non-standardised file names. If you don't check the media immediately you may think the data got lost in the course of tim.

Deleted files on rewritable optical media

With rewritable media it's possible to delete data. If you want to restore the deleted files it works the same way as with hard drives, but it's more challenging, because the drives forbid access after deleting and specifically manipluated drives have to be used. You also have to keep in mind that rewritable optical media can only be written on from the beginning to the end and files are physically present until they are overwritten.

 

Optical media recovery with Attingo

Our staff is available all around the clock

Contact us if you experienced data loss. Give us a call if you have you need an emergency data rescue which has to be performed as fast as possible. 

Fixed price offer after diagnosis

After the diagnosis is finished you receive a fixed price offer. We'll be happy to advise you on our different diagnosis options.

Your optical media does not leave the country

Defective optical media will neither be sent abroad nor to third-party providers. The data rescue will be solely performed in our in-house clean rooms.

 

Attingo Team

Dipl. Ing. Nicolas Ehrschwendner
CEO
Peter Franck
CTO
Robbert Brans
CEO BeNeLux
DI (FH) Markus Häfele
Customer support
Maximilian Maurer
Spare Part Manager
Andreas Mortensen
Customer support
Sebastian Evers
Customer support
Boris Hakaso
Technician
Ing. Özgür Göksu
Technician
Thomas Weiner
Technician
Paul Carlson
Technician
Ing. Franz Ehrschwendner
Accounting
Sandra Fuchs
Social Media and PR
Precedure and service - diagnosis options:
Economy
5 - 10 days
We will make a free qualified assessment of the damage.
Business
2 - 4 days
We recover your data already during the diagnosis, you will recive file lists.
High Priority
ASAP 24h
We recover your data as fast as technically possible, even outside business hours.
Attingo in the press
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Customer reviews

6 ratings
Es war erfolgreich
2017-05-29: , DVD

Die Kommunikation war sehr freundlich! Gefunden habe ich Attingo durch eine Radiosendung.

2016-05-02: , Commax DVD-R 4,7GB | Windows XP

Für Privatkunden ist es zu teuer.

2016-02-24: , Seagate Barracuda 7200.11 ST3750330AS | Windows 7 | NTFS

More customer reviewsFade out customer reviews
>98%
success rate
20 years
of experience
42.754
rescue success