+43-1-2360101+49-40-5488756-0+31 252 621625
Process + Prices
We restore your data from any media and are experienced with all common manufacturers!
DIAGNOSIS REQUEST

Process + Prices

Attingo datarecovery provides multiple diagnosis options depending on the urgency of your data rescue case!

  • Successful and professional data rescue provider for more than 21 years!
  • In-house clean room laboratories with more than 14.500 spare parts in Vienna, Hamburg and Amsterdam!
  • Expenses are only incurred if the data rescue is successful!
  • After the diagnosis is completed you receive a fixed price offer!

Diagnostic Procedures

Economy
First lab report
after an appointment
15 minutes
Price offer duration
receipt to fixed price offer ¹
1-2 working days
Delivery duration
order to delivery ¹
3-8 working days
Diagnosis fee
for single media
Free of charge
add. diagnosis fee
by each media in RAID
Pickup free of charge
within 4 hours ²
Personal disposal
Disposal and pickup in the lab
Offer including
Qualified assessment
Detailed file lists
of all reconstructed files
Success conditions ³
Successful recovery of >80% of the specified data, otherwise raw data
Business
First lab report
after an appointment
15 minutes
Price offer duration
receipt to fixed price offer ¹
1-4 working days
Delivery duration
order to delivery ¹
1 working day
Diagnosis fee
for single media
€ 110,00 excl. VAT
€ 132,00 incl. VAT (AT)
add. diagnosis fee
by each media in RAID
€ 110,00 excl. VAT
€ 132,00 incl. VAT (AT)
Pickup free of charge
within 4 hours ²
Personal disposal
Disposal and pickup in the lab
Offer including
Data resuce in advance
Detailed file lists
of all reconstructed files
Success conditions ³
You decide on behalf of the file lists or after perusal of the reconstructed data
High-Priority
First lab report
after an appointment
15 minutes
(around the clock)
Price offer duration
receipt to fixed price offer ¹
0-1 days 24x7
Delivery duration
order to delivery ¹
As fast as possible
Diagnosis fee
for single media
€ 450,00 excl. VAT
€ 540,00 incl. VAT (AT)
add. diagnosis fee
by each media in RAID
€ 110,00 excl. VAT
€ 132,00 incl. VAT (AT)
Pickup free of charge
within 4 hours ²
Personal disposal
Disposal and pickup in the lab
Offer including
Data resuce in advance
Detailed file lists
of all reconstructed files
Success conditions ³
You decide on behalf of the file lists or after perusal of the reconstructed data
24h-Service 98% rescue success
Dipl. Ing. Nicolas Ehrschwendner
CEO
+43-1-2360101
+49-40-5488756-0
+31 252 621625
info@attingo.com Live-Chat Online request
staatliche Auszeichnung Austria A iso 9001 siegel grau

¹ the time spans stated are the average peaks of approximately 90 percent of all data rescue cases processed in our laboratory. Discrepancies are possible depending on the technical condition of the data medium and our lab technicians‘ workload.

² Pickup within 4 hours‘ time is possible on working days from 8am to 6pm. Outside these hours we are happy to organise fee-based world-wide direct transport.

³ Economy: After commissioning of the data rescue the fee has to be payed not before more than 80 percent of you specified data (measureable number or capacity of folders or data types) or more than 80 percent of the total capacity of the data medium of physical raw data/sectors can be reconstructed.

³ Business/High Priority: Together with the data rescue offer you receive file lists with the reconstructible data and receive the opportunity inspect the rescued data in our laboratory. Based on these informations you decide if you award a contract for the data rescue.

 

The way to your data – Data rescue process

Average duration  0 1 2 3 4 5 6 7 8 9
Economy  
Assessment and data rescue 
min.            
max.  
Business 
Diagnosis and data rescue
min.                
max.          
High-Priority  
Immediate data rescue 
min.                
max.          

 

Economy Service - Diagnosis free of charge

Qualified initial assessment

Fixed price offer

Order for data rescue

Data rescue

Expenses only if >80% of your data is recoverable

Delivery after payment

Attingo provides a diagnosis free of charge in the Economy Service. Within about one to two working days you receive a fixed price offer after the initial assessment by our qualified technicians. After the award of contract our technicians will start with the reconstruction of your data

No expense risk!
No supplementary credit if you decline our offer! After commissioning of the data rescue the fee has to be payed not before more than 80 percent of you specified data (measureable number or capacity of folders or data types) or more than 80 percent of the total capacity of the data medium of physical raw data/sectors can be reconstructed.

Business Service - Data rescue in advance

Pickup free of charge

Data rescue

Report with file lists

Fixed price offer


Order for data rescue

Delivery after payment

If you choose our Business Service Attingo reconstructs your data already during the diagnosis wthin one to two working days. We pick up your data medium free of charge via parcel service overnight or via direct carrier (Hambury city area). As soon as the data medium arrives in our laboratory we start with the data rescue in advance.

No risk thanks to data guarantee!
You decide after the data rescue is performed! You receive file lists with all reconstructible data or not completely reconstructable data if there are irreparable read errors on the magnetic layer or memory cells. If you wish you can inspect the rescued data in our laboratory.

High Priority Service - 24x7 Service, 365 days a year

Overnight-pickup free of charge, optional fee-based direct transit

Quickest possible data rescue in advace


Report with filelists

Fixed price offer


Order for data rescue

Immediate delivery after payment

Attingo Data Rescue is there for you, each day a year and even outside the common business hours can can reach us under +43 1 236 01 01. As soon as the data medium arrives in our laboratory, the data rescue process starts and is performed as fast as technically possible.

No time loss thanks to 24 hour processing!
After the data rescue is finished you receive file lists with the rescue data. Urgently needed files, databases or snapshots of virtual machines are passed on to you via encrypted download.

Diagnostic costs

The diagnostic costs relate to a single data medium (HDD hard drive, SSD, external hard drive, memory card,…). Within a RAID network (independent of the RAID level of the server, NAS, storage) an additional fee of 110€ excl. VAT. has to be paid for every additional media within this RAID/volume/LUN.

In rare cases we provide an extended diagnosis, for example when the damage on the data medium is significantly higher than average, but a data rescue should be tried nevertheless or special development is needed for this case. You receive an offer including the estimated duration as well as the chances of success and the non-performance-based costs of the extended diagnosis. After award of contract the costs are due independently of the success of diagnosis and data rescue.

Data rescue costs

Data guarantee: You only pay after the successful performance and delivery of the data rescue!
The total costs are dependent on the effort of the data rescue and comprise the working hours, the spare parts needed and the technology used. So they may vary significantly from case to case. We gladly name the anticipated price range for your individual case according to your error description via telephone, e-mail or in person.

Special conditions

  • Attingo reserves the right to agree on individuel diagnostic (e.g. with special error pattern or manipulated/previoulsy opened data media) or to reject the diagnosis/data rescue.
  • Every invoice has to be paid in advance or cash upon pick-ip. Delivery of reconstruced data is only possible after a completed payment.
  • If you reclaim your storage media before the diagnosis or data rescue is completed, the case will be automatically be closed and your offer loses its validity.
Attingo in the press
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Attingo Team
Dipl. Ing. Nicolas Ehrschwendner
CEO
Peter Franck
CTO
Robbert Brans
CEO BeNeLux
DI (FH) Markus Häfele
Customer support
Maximilian Maurer
Spare Part Manager
Andreas Mortensen
Customer support
Sebastian Evers
Customer support
Boris Hakaso
Technician
Ing. Özgür Göksu
Technician
Thomas Weiner
Technician
Paul Carlson
Technician
Ing. Franz Ehrschwendner
Accounting
Sandra Fuchs
Social Media and PR
>98%
success rate
21 years
of experience
42.754
rescue success