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Wortmann Terra NAS recovery
We provide professional recovery and are very experienced with Wortmann Terra NAS systems.
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Wortmann Terra NAS Recovery

Attingo is recovering data from Wortmann Terra Systems on a regular basis. In over 98 percent of cases the data can be successfully restored. Data rescue is solely performed by experienced specialists in our in-house clean room laboratory. Common causes for data loss are firmware errors or defect of one or more hard drives (dependent on the RAID level).

We can help you by recovering data from the following models:

  •  TERRA NASBOX
  •  TERRA SAN

NAS Data recovery: Wortmann Terra

Wortmann Terra NASBOX and SAN are popular because of their relatively low maintenance effort. This is also why they are often used in small and medium-size enterprises as well as in private households. Aside from 1-bay NAS devices, the hard drives inside the NAS can be interconnected to a RAID array. Wortmann Terra 2-bay NAS devices RAID 1 (mirror) and RAID 0 (stripe) are the most common. RAID 5 configuration (3 hard drives or more) is used with Wortmann Terra 4-bay NAS servers. Some 4-bay NAS devices even allow RAID 6 (4 hard drives or more). From RAID level 1 onwards, access to the data is still possible and data security is granted even after the failure of one hard drive. With RAID 6 two HDDs may drop out. If several hard drives fail at the same time due to mechanical or electronic defects, data loss is predestined.

Possible causes for NAS hard drive failure

Wear and tear and material fatigue

From experience, network storages run in continuous operation and often work with mechanical hard drives which are not suitable for long-term operation. Through frequent read/write accesses normal wear marks occur significantly earlier and lead to the defect of one or more hard drives. Hard drive wearout is the most common reason for defects on electronic and mechanical components.

Improper Handling

During its life span a Wortmann Terra NAS will very likely be exposed to improper handling and physical influences (fall, shock, concussion). This may affect the the integrated HDDs and foster mechanical defects (read/write heads, surface damage).

Electronic damage after overvoltage

As Wortmann Terra NAS are usually run in continuous operation, the power supply also needs to be uninterrupted. In case of lightning storms and lightning strikes the NAS and its hard drives can be damaged. Another possible scenario are false or defective power supply units causing overvoltage.

Thermal factors

If the Wortmann Terra NAS isn't cooled down properly, overheating is a common consequence. The heat affects the hard drives which are very sensitive to extreme thermic alteration (material extension, air cushion changes), so severe mechanical damage may be the result.

Other possible causes for data loss from Wortmann Terra NAS

Lost data after a firmware update

As any manufacturer, Wortmann Terra provides firmware updates for its NAS servers. In some cases the this can cause the NAS to re-initialize or alter the configuration, which leads to data loss.

Wortmann Terra NAS RAID configuration deleted

When a new RAID volume is created on the NAS (e.g. RAID 0 to RAID 1) the previous configuration gets erased, the hard drives get formatted and a new volume and file system gets created. All the previous data and releases are deleted in the process. If new data is saved on the NAS afterwards, the previous data will be gradually overwritten.

Wortmann Terra NAS error messages:

  • Hard drive display is blinking (red): Hard drive error/hard drive defect
  • System warning light is blinking (red): System error
  • Warning light is blinking (red): System cooling error
  • Disks information: Warning/failed

Damage limitation with Wortmann Terra NAS systems

  • Avoid reboots, rebuilds, chkdsks or similar operations. They can lead to fatal consequences.
  • Don't perform any further installations and don't save any new data.
  • Remove and label the hard drives with their slot position.
  • Tell us the exact model name of your NAS, the capacity of the hard drives and the configuration of the NAS system.
Dipl. Ing. Nicolas Ehrschwendner
CEO
+43-1-2360101
+49-40-5488756-0
+31 252 621625
info@attingo.com Live-Chat Online request
24h-Service 98% rescue success
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Attingo has already successfully recovered data from following models

TERRA NASBOX

TERRA NASBOX 2-0000
TERRA NASBOX 2-2004
TERRA NASBOX 5-2002 G3
TERRA NASBOX 5-2004 G3
TERRA NASBOX 5-2008 G3
TERRA NASBOX 5-2012 G3
TERRA NAS 4220 G3 iSCSI/SAS/SSD

TERRA SAN

TERRA SAN J1212 Expansion
TERRA SAN 3824 FC/iSCSI
TERRA SAN 4824 FC/iSCSI
TERRA SAN J6G24 Expansion
TERRA SAN J6G12 Expansion
TERRA SAN 3524 SAS
TERRA SAN 4524 SAS
TERRA SAN 4825 FC/iSCSI
TERRA SAN 4525 SAS
TERRA SAN J1224 Expansion

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Attingo Team
Dipl. Ing. Nicolas Ehrschwendner
CEO
Peter Franck
CTO
Robbert Brans
CEO BeNeLux
DI (FH) Markus Häfele
Customer support
Maximilian Maurer
Spare Part Manager
Sebastian Evers
Customer support
Boris Hakaso
Technician
Ing. Özgür Göksu
Technician
Paul Carlson
Technician
Ing. Franz Ehrschwendner
Accounting
>98%
success rate
22 years
of experience
43.642
rescue success