FAQ - Frequently asked Questions

Overview of frequently asked customer questions about Attingo and about data recovery

Professional data recovery is expert work and requires years of experience, complex tools and laboratory equipment.

Sämtliche Diagnose-, Analyse- und Datenrettungsarbeiten erfolgen in unserem zentralen deutschen Reinraumlabor in Hamburg.

All diagnosis, analysis and data recovery work is being done within our europe-wide laboratories.

Attingo picks up your storage media:A europe-wide free-of-charge pick-up of your already packed storage media is included in our High Priority Service and Business Service.

The result of the data recovery is offered on an external USB data carrier (external hard drive), which is included in our offer.

Generally speaking, data can be restored and reconstructed in more than 98 % of cases.

Based on our years of experience, we can estimate the average handling time for diagnosis and datarecovery for most of the common error patterns.

An extended diagnosis is offered in special cases if the effort required exceeds our standard service and / or the expected result is likely to be bad.

Data recovery is primarily about reviving the data medium for the last time in order to be able to reconstruct the data it contains.

The data recovery of monoliths is - compared to other (flash) storage media - much more complex, because the controller unit, the memory chips and other components are bundled toghether within a single component.