Seagate / Maxtor - Firmware

Data rescuers warn for defects in Seagate hard disks

The symptoms are as much typical as disturbing: upon starting the data medium is not recognised anymore by the computer, or in many cases it is told to have a capacity of 0 MB. After that, the hard disk does not communicate anymore, the user cannot get access to his data. In case you have this alarming experience with specific data media of Seagate or Maxtor, you can be sure you're not the only one.

“It has started already a year ago with a couple of demands for help. At the moment we have in Austria and Germany more than one hundred cases a week”, says Nicolas Ehrschwendner, manager of Attingo Data Rescue, a specialist in data reconstruction with clean room laboratories in Vienna, Hamburg and Amsterdam. According to analysis of engineers at Attingo the central problem is a defect in the firmware of the hard disk. When asked, Seagate admits this. Firmware is the software implemented in the disk, which takes care of the operating of the hard disk.

“As far as we know today, the faulty models are specific models in the series Seagate 7200.11, Seagate SV35.3, Seagate SV35.4, Seagate ES.2 SATA as well as Maxtor DiamondMax 22”, Ehrschwendner explains. A list of these models is permanently online in www.attingo.com. According to Ehrschwendner it is alarming that it ought to be reckoned with that the defect may occur sooner or later, as long as one does not update - also in those hard disks that do not until now show any symptom.

The good news

Attingo can repair the defect firmware and reconstruct all data still physically present. Furthermore Attingo actualises – in as far as present – the firmware in a non-faultive version, so that the data medium can be used again.

Our tip

Attingo advises all users to verify if they have data media of the faulted models and in case they do, to make the arrangements needed.

Data rescue, -analysis

In case the loss of data is triggered by another problem, we can negotiate with you. The procedure will then be the one as in the normal data rescue diagnosis.

Upon request we will offer you the reconstruction of your data in a High-Priority-Procedure

In case you have questions about your specific loss of data, please make use of our free callback-service or phone us instead in our free Hotline +43 1 236 0101.

• Diagnosis order
• Package
• Transportation timetable

Faulty models

The fault has occurred in these models:

Seagate
Barracuda 7200.11 ST31000340AS ST3750330AS ST3750630AS ST3640330AS ST3640530AS ST3500320AS ST3500620AS ST3500820AS ST31500341AS ST31000333AS ST3640323AS ST3640623AS ST3320613AS ST3320813AS ST3160813AS
Barracuda ES.2 SATA ST31000340NS ST3250310NS ST3750330NS ST3500320NS
SV35.3 ST31000340SV ST3750330SV ST3500320SV
SV35.4 ST3320410SV
Maxtor
DiamondMax 22 STM31000340AS STM31000334AS STM3640323AS STM3750330AS STM3320614AS STM3500320AS STM3160813AS