ATTINGO Datarecovery GmbH
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We know that your data is precious and confidential. For this reason we work on them solely in our clean room laboratory in Vienna. Your data does not leave our building. We are subject to the rules of datasecurity and secrecy. The warranty on your data medium will not be interrupted.
Petra Brügmann, Sales


















 

Economy Service

Cost of diagnosis Free (But please do remember that a data rescue will cost at least € 300,00 excl. VAT / € 360,00 incl. VAT
Average duration 5-10 working days
Procedure
  • You describe the defect and specify the data you need
  • Estimation of costs
  • If you order the rescue, the offer will be binding
  • You bring your data medium personally to our laboratory or you send it to us carefully packed
  • Upon succesfull reconstruction of the specified data, the costs will be charged. If no data were specified, Attingo sees the case as closed when more than 70 per cent of the sectors have been read.
  • If the data you specified, was not rescued no costs will be charged
Description

  1. Economy Service will not be offered in case your data medium was already opened or has been handled by one of our competitors

  2. Economy Service will only be offered in case of individual data media (no Raid-Arrays, with the exception of Raid1)

  3. Economy Service will only be offered for hard disks, diskettes, CD, DVD and Flash-media

  4. Economy Service will only be offered for the datasystems FAT, NTFS, EXT, HFS and REISERFS

Payment conditions Sale against cash in advance (Invoice, cash, ATM or credit card).

Statements on duration are average times and may deviate in individual cases.
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Procedure & Costs of your data rescue

Please call us immediately. We will go through the procedure of the data rescue step-by-step together with you. You decide on how fast you need your data reconstructed. We will be there for you around the clock. In over 90 per cent of all cases we are able to rescue data  and return them to the customer in a new data medium within a short time. Please make an appointment for the diagnosis with our technicians.
Diagnostics enquiry  




Business Service

Cost of diagnosis € 200,00 excl. VAT. (€ 240,00 incl. VAT.)
Average duration 2-3 working days
Procedure
  • Processing of the diagnosis and data rescue
  • You receive a list of all reconstructed data
  • Estimation of real costs for the data rescue
  • You order the data rescue, you pay and you will receive your reconstructed data
Description

  1. Our specialists consult you by phone or by e-mail.

  2. You first order the data diagnosis.

  3. You send the carefully packed data medium to our laboratory.

  4. We rescue your data already during the diagnosis.

  5. We draw up a report and an offer for the data rescue.

  6. You receive a list of the reconstructable data (except in case of a prolonged diagnosis). You can check upon the rescued data  in our lab.

  7. After the diagnosis you decide whether you order the data rescue.

  8. You order the data rescue.

  9. We deliver the data, if you wish so in truecrypt.

Raid-Systems With Raid-Arrays we charge 50% of the diagnosis costs from the second data medium. In case of Raid-Arrays of five data media or more we offer special conditions. Please ask for them!
Media and datasystems The stated prices apply to Hard disks with standard data systems (FAT, NTFS, EXT, HFS, REISERFS). Prices for other media and/or datasystems (tapes, Flash, etc.) are available upon request. Attingo can change the costs for the diagnosis in case of extraordinary circumstances like flood, explosion, etc.
Prolonged diagnosis In rare cases (less than 1 per cent) we offer you a so called prolonged diagnosis. This will occur, if the damage we detect in our diagnosis will be more substantial, than we could estimate in first instance on base on your information. In such a case the costs of the data rescue will considerably exceed, those estimated and mentioned by us. Around 80 per cent of the costs of the prolonged diagnosis is made up by those of working hours, the rest by those of materials. The prolonged diagnosis will require more work and time and will on the average last between two and four weeks.
Payment conditions Sale against cash in advance (Invoice, cash, ATM or credit card). The diagnosis starts already before payment. Before you pay the data rescue you can check upon all reconstructed data. 
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High Priority Option

Extra charge for diagnosis € 650,00 excl. VAT (€ 780,00 incl. VAT) Extra charge Business procedure
Processing of your case daily (also Sun- and holidays), around the clock (7 x 0-24)
Average duration As fast as possible within technical limits
Description

  1. You continuously receive advice and information about the status of your order

  2. Your case will be handled with highest priority

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More Services

Computer forensics

Conservation of evidence in sabotage cases, reconstruction of criminal acts, support of court, experts and sollicitors during investigations, support of forensic databases. Our specialists are looking forward to give you their support. Attingo cooperates with leading forensic institutes, police authorities, courts and experts. Our costs depend on individual circumstances and in case of forensic analyses will be charged accordingly.

 

Attingo comes to you

If necessary our people are also ready to come to you. In critical cases we can analyse your problem on the spot and sometimes even rescue your data (if clean room conditions or special hard ware are not needed). Our specialists will inform you about the costs.

 

Tape reconstruction

Attingo reconstructs and catalogues tapes of all systems and generations as well as sorting contemporary and historical archives. Loose tapes are being catalogued and checked whether they can be used. In our laboratories we have the required specialised equipment for reconstructing faulty tapes.

Consulting on data rescue and data loss

We offer you our professional advice about data rescue and data loss. Our team consists of engineers with over 20 years of experience as well as experts and UNO-inspectors on behalf of computer forensics. You will pay € 2.800,00 excl. VAT per day (10 am - 18 pm, 7 hours). We are always ready to calculate the costs of your personal Consulting-package.
 

Special Analysis

Attingo analyses individual cases and problems in the field of data rescue and data loss. For example we are able to test the quality of harddisks as well as soft- and hardware for datasecurity and we can analyse defect data media. Our specialists are always available for advice.
 

Converting Service

We convert data from old or obsolete sytems into every new format.


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Procedure and costs

What kind of data rescue suits you? This is the way to get your data back. Economy, Business, High Priority

Transportation timetables

Transportation of data media from your address in Austria and Germany.

Packing the correct way

Please, read our tips on how to pack your data media in the right way.

Raid-Systemen

Attingo is a specialist in data rescue from both Raid5 and Server.

Causes of faults and solutions